Emma AI Terms of Use

Reviewed: 2nd of February 2025

1. Introduction

1. These Terms and Conditions ("Terms") govern your access to and use of the products and services (the "Services") provided by Emma AI Ltd. ("Emma", "we", "us", or "our"), including through our website [www.askemma.org] (the "Website"). By accessing or using the Services, you agree to be bound by these Terms.
2. Emma AI is an artificial intelligence platform designed to support the health and social care sector through advanced automation, conversational interfaces, and analytics. Our solutions aim to enhance efficiency, quality, and compliance across care providers of varying scales.
3. Please read these Terms carefully. If you do not agree to these Terms, you must not access or use the Services.

2. Definitions

• "Services" refer to all products and features offered by Emma AI including Emma Generation, Emma Core, Emma Analytics, Care Act Assessment Generator and Emma Enterprise.
• "User" means any individual or entity who accesses or uses the Services.
• "Authorized User" means any employee, contractor, or agent permitted by a User to access and use the Services.
• "Content" includes all information, data, documents, text, images, or other materials uploaded to or processed through the Services.
• "Agreement" includes these Terms along with any signed Order Forms or Service Level Agreements.

3. Use of Services

1. Eligibility: You must be 18 years or older and have the legal authority to enter into a binding agreement in order to use the Services.
2. Account Registration: To use certain features of the Services, Users must create an account. You agree to provide accurate and complete information during registration and to update it as necessary.
3. Account Security: Users are responsible for maintaining the confidentiality of their account credentials and are liable for all activities under their accounts.
4. Acceptable Use: You agree not to:
   • Use the Services for unlawful or prohibited purposes;
   • Upload or distribute viruses or other harmful code;
   • Attempt to gain unauthorized access to any systems or networks;
   • Use the Services to infringe on the intellectual property or privacy of others.
5. Third-Party Services: The Services may integrate with third-party tools or services. Emma is not responsible for the actions or failures of these third parties.

4. Intellectual Property

1. Ownership: All intellectual property rights in the Services, including software, trademarks, and content provided by Emma, are and shall remain the exclusive property of Emma AI or its licensors.
2. License: Subject to these Terms, we grant you a non-exclusive, non-transferable, limited right to access and use the Services solely for internal business purposes.
3. Restrictions: You may not:
   • Copy, modify, or create derivative works of the Services;
   • Reverse engineer or attempt to extract source code from the Services;
   • Resell, lease, or sublicense the Services to any third party.

5. Data Protection and Privacy

1. Data Collection: We collect and process personal and organizational data in accordance with our Privacy Policy.
2. Data Ownership: Users retain ownership of all data uploaded or submitted to the Services. By using the Services, you grant Emma AI a license to process this data solely for the purpose of providing and improving the Services.
3. Data Security: We implement industry-standard technical and organizational measures to secure your data. However, you acknowledge that no system is entirely secure and agree to notify us promptly of any suspected breaches.
4. Data Processing Agreement: Where required by applicable law, we will enter into a separate data processing agreement (DPA) with Users to ensure GDPR compliance.

6. Fees and Payment

1. Subscription Fees: Some Services require payment of subscription fees, which will be specified in an Order Form.
2. Payment Terms: Fees are payable in accordance with the agreed schedule. Late payments may result in interest charges and/or suspension of Services.
3. Refunds: All payments are non-refundable unless otherwise stated in a signed agreement.
4. Taxes: Users are responsible for all applicable taxes associated with their use of the Services.

7. Term and Termination

1. Term: These Terms remain in effect until terminated.
2. Termination by User: You may terminate your account by contacting us. Termination does not relieve you of obligations to pay any outstanding fees.
3. Termination by Emma AI: We may suspend or terminate access to the Services with immediate effect if you breach these Terms or act in a manner that may cause harm to Emma AI, its systems, or its users.
4. Effect of Termination: Upon termination, your right to use the Services will cease. Certain sections, including those related to intellectual property, liability, and governing law, shall survive termination.

8. Disclaimers and Limitation of Liability

1. Disclaimer of Warranties: The Services are provided "as is" without warranties of any kind, either express or implied. Emma AI does not guarantee uninterrupted or error-free performance.
2. Limitation of Liability: To the fullest extent permitted by law, Emma AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or use, arising from or related to your use of the Services.
3. Indemnity: You agree to indemnify and hold harmless Emma AI and its officers, directors, employees, and affiliates from any claims, damages, liabilities, and costs arising from your use of the Services or violation of these Terms.

9. Changes to Terms

1. We reserve the right to modify these Terms at any time. Changes will be posted on the Website and will take effect upon posting. Continued use of the Services after any such changes constitutes acceptance of the new Terms.

10. Governing Law and Jurisdiction

1. These Terms shall be governed by and construed in accordance with the laws of England and Wales.
2. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

If you have questions or concerns regarding these Terms, please contact us at:

Emma AI Ltd.
Sutherland House, 1759 London Road, Leigh-on-sea, England, SS9 2RZ
Email:info@askemma.org
Phone:07908455542